FAQ

Returns: Products

Q: What is the KIDSRX return policy?

A: All products purchased from KIDSRX.com may be returned either to a store or by mail within 14 days of receipt unless otherwise noted on product page. All returns should be accompanied by the original receipt included with the shipment.

Your satisfaction is 100% guaranteed on all KIDSRX brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.

Q: What is KIDSRX in-store return policy?

A: For the current store return policy, please see the back of your store receipt or consult your local store. If you cannot locate your original receipt, please refer to your local store.

Q: How can I return my online product order?

A: If a product is an exception to our standard return policy, you will find return instructions on the receipt below the product description. If the receipt lists no exceptions, you may follow the standard return method.  Bring the product and receipt to any KIDSRX store within 14 days of the date on the receipt for immediate credit to your credit card account or by cash if you paid via check, CC. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service at 212-741-7111.

Please allow 30 days from shipment of your return for credit to your method of payment.

Packages returned to kidsrx.com as undeliverable will be refunded to the customer, including shipping charges. We are unable to re-ship undeliverable orders. If you would still like to purchase your products, you are welcome to place another order at kidsrx.com with a new shipping address.

Q: I lost my receipt. Can I still return a product? What if I want to return a product beyond the 14-day window?

A: First, check the product page for detailed return information. In-store returns will be handled at the discretion of the individual store manager. A return without a receipt may be refunded as an in-store credit on a kidsrx gift card.

Q: How do I obtain an exchange or replacement for my damaged product?

A: If a product arrives damaged, please contact Customer Service directly by calling 212-741-7111 The product(s) will be replaced at no additional charge.

Q: Are there any products I cannot return?

A: We cannot accept returns of sexual wellness or seasonal products.

Q: How do I know if you received my return?

A: The best way to track your return is to contact Customer Service

Returns: Pharmacy

Q: Can I return shipped prescriptions?

A: By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service at 212-741-7111 with details of the error.